Privacy Policy

Last Updated: 13 July 2026

1. Introduction

TRAXEN (“we”, “our”, “us”) provides GPS tracking devices and software services. This Privacy Policy explains how we collect, use, and protect your information when you use our products, website, and mobile application.

2. Information We Collect

We may collect the following:

• Account Data: Name, phone number, email
• Device Data: IMEI, device ID, SIM number
• Location Data: Real-time and historical GPS location of vehicles
• Usage Data: App usage, login activity, IP address
• Support Data: Messages, service requests

3. How We Use Your Information

We use data to:

• Provide real-time tracking and reports
• Improve system performance and features
• Send alerts (ignition, movement, geofence, etc.)
• Provide customer support
• Prevent misuse and ensure security

4. Location Data Usage

Location data is used only for tracking services requested by the user. We do not sell or share location data with third parties for marketing.

5. Data Sharing

We may share data only with:

• Authorized internal staff
• Service providers (hosting, SMS, etc.)
• Legal authorities (if required by law)

We do not sell personal data.

6. Data Security

We use industry-standard security measures:

• Secure servers & encrypted communication
• Access control for admin/users
• Regular monitoring

However, no system is 100% secure.

7. Data Retention

Location & usage data stored as per service plan. Old data may be deleted periodically for performance.

8. User Responsibility

Users are responsible for:

• Keeping login credentials secure
• Using the system legally
• Not sharing access without authorization

9. Your Rights

You can:

• Request data correction
• Request account deletion
• Contact us for data-related queries

10. Third-Party Services

Our system may use third-party services (maps, cloud, SMS). Their privacy policies may apply.

11. Changes to Policy

We may update this policy anytime. Changes will be updated on this page.

12. Contact Us